Frequently Asked Questions
Everything you need to know about shopping with Utopia Records
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers and bubble wrap to ensure your records arrive in pristine condition, preventing corner dings and seam splits.
What is your return policy for opened media?
We accept returns within 30 days. However, due to the nature of the product, opened records can only be returned if they are found to have a manufacturing defect or significant playback issues.
Do you offer international shipping?
Yes, Utopia Records ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know the condition of a used record?
Every used record is professionally cleaned and graded by our experts using the Goldmine Standard, with detailed descriptions of both the sleeve and the media provided on the product page.